Refund policy

1. General Policy

VentaShirt LLC only accepts returns for defective or incorrect items, and all returns require prior authorization.

Any issue must be reported within 72 hours of delivery.
Requests submitted after this period will not be accepted.

2. Non-Returnable Items

The following items are non-returnable and non-refundable under any circumstances:

  • Customized, printed, embroidered, decorated, or altered products

  • Washed or worn items

  • Sample orders (orders of fewer than 10 units per product)

  • Discontinued, clearance, or closeout items

  • Items reported more than 30 days after delivery

Customers are strongly advised to inspect all products before any customization or use.

3. Return Authorization (RMA)

All returns require a Return Merchandise Authorization (RMA) issued by VentaShirt.

  • Returns sent without an RMA will be refused

  • The return address will be provided after RMA approval

  • A copy of the invoice must be included with the return

4. Reporting Issues

To report an issue, customers must contact VentaShirt within 72 hours of delivery and provide:

  • Order or invoice number

  • Product style, color, and quantity

  • Description of the issue

For defective items, the defect must be clearly marked (e.g., with a small piece of tape).

5. Return Shipping Costs

  • Return shipping costs are the customer’s responsibility, unless the return is due to a VentaShirt error

  • Original outbound shipping costs are non-refundable

  • If the order qualified for free shipping, the refund will reflect the product value minus outbound freight costs

6. Returns Under $1,000

For approved returns under $1,000, restocking and return shipping fees may be waived when processed through our return procedure.

Outbound shipping costs still apply.

7. Returns Over $1,000 or Refused Shipments

Returns or refused shipments over $1,000 may be subject to a restocking fee of 20% or $25 (whichever is greater), in addition to:

  • Outbound shipping costs

  • Return shipping costs

8. Refund Method

Refunds are issued to the original payment method whenever possible.

If no preference is specified, refunds may be issued as store credit.

Refunds are processed within 10–14 business days after inspection.

9. Replacements

If VentaShirt shipped an incorrect, damaged, or incomplete order, a replacement may be issued at no additional cost.

Replacements include the same items only.
Style, size, or color changes are not permitted.

10. Exchanges

VentaShirt does not offer exchanges.

If eligible, items must be returned and a new order placed.

11. Carrier Claims

If a shipment is marked as delivered but not received, VentaShirt will open a carrier investigation.

Investigations may take up to 15 business days.
No refunds or replacements will be issued until the claim is resolved.

12. Contact

For return or refund requests, contact:
📧 info@ventashirt.com