Frequently Asked Questions (FAQ)
A. General & Ordering
1. What type of customers does VentaShirt serve?
VentaShirt is primarily focused on businesses, organizations, and B2B customers. However, individual customers may also place orders through our website.
2. Can individuals place orders on VentaShirt?
Yes. Individual customers can place orders. The same prices, volume discounts and Return & Refund Policy apply to everyone.
3. Is there a minimum order quantity?
No. There is no minimum quantity for blank apparel. Some promotional products have a minimum quantity, shown on the product page.
For decorated (custom) orders, the minimum is 12 units.
4. Can I order just a few pieces?
Yes. You can order blank apparel from a single piece, for example to check the fit or color. Volume discounts start at 12 units.
5. Do I need to create an account to place an order?
No. You can view prices and place orders without creating an account.
6. Do I need to provide business documents to order?
No documents are required to place an order.
If you wish to purchase tax-exempt, a valid tax exemption certificate must be provided.
7. Can I place an order on behalf of my company?
Yes. You may place orders on behalf of your company or organization.
B. Pricing & Discounts
8. How are prices calculated?
Prices are displayed directly on the website. Volume discounts are applied automatically based on the quantity ordered, starting at 12 units.
9. Do prices improve with higher quantities?
Yes. The more units you order, the better the pricing.
For orders of 1,000 units or more, contact us for a custom quote.
10. Can prices change after I add items to my cart?
Yes. Prices and stock availability are not reserved until checkout is completed.
Due to fast inventory rotation, prices may change without prior notice.
11. Are items reserved once added to the cart?
No. Adding items to the cart does not reserve inventory.
12. What happens if an item goes on backorder?
If a backorder occurs, we will contact you by email or phone to inform you and discuss available options.
13. Do you offer special pricing for bulk orders?
Yes. For large-volume orders, email info@ventashirt.com with the styles, colors and quantities you need and we will send you a custom quote.
C. Payments
14. What payment methods do you accept?
We currently accept:
- Credit cards
- Debit cards
- PayPal
15. When is my payment processed?
Payment is processed immediately at checkout.
16. What happens if my payment fails or is pending?
If a payment issue occurs, we will review it and contact you by email or phone to resolve the situation.
17. Do you store payment information?
No. VentaShirt does not store or retain any payment information.
All payments are processed securely through PCI-compliant payment providers.
D. Shipping & Delivery
18. Where do you ship?
We ship to the 48 contiguous United States and Washington, D.C.
Alaska and Hawaii: available on request. Contact us before ordering and we will send you a shipping quote.
We do not ship to U.S. territories, APO/FPO addresses or outside the United States.
19. Do you offer international shipping?
No. We only ship within the United States.
20. How much does shipping cost?
Standard ground shipping is $9.99 per warehouse shipment. If your order ships from more than one warehouse, each shipment is charged separately. Promotional products ship at a flat $10.95 per shipment. The exact cost is shown at checkout.
21. Do you offer free shipping?
Yes. We offer free ground shipping on orders of $349 or more per warehouse within the 48 contiguous states and Washington, D.C. Promotional products do not qualify for free shipping.
22. Can my order ship from multiple warehouses?
Yes. While we always try to ship from a single warehouse, some orders may ship from multiple locations due to inventory availability.
If this results in additional charges, we will inform you.
23. Can I request expedited shipping?
Expedited shipping is available by prior authorization only.
Please contact us before placing your order.
24. Is local pickup available?
No. Local pickup is not available.
E. Processing Times
25. How fast are orders processed?
We send your order to the warehouse after it is placed and payment is confirmed.
Once an order enters processing, it cannot be canceled or modified.
26. When will my order ship?
Most orders ship within 1–3 business days.
In some cases, shipping may take up to 5 business days. Delivery times are estimates.
27. Do you offer same-day shipping?
We cannot guarantee same-day shipping.
If you need your order by a specific date, contact us before ordering.
28. What happens during peak seasons?
During peak seasons or high-demand periods, processing and delivery times may be longer.
VentaShirt is not responsible for delays caused by inventory availability, carrier capacity, or factors outside our control.
F. Returns & Refunds
29. What is your return policy?
You can request a return within 14 days of delivery. All returns need an RMA number first: email info@ventashirt.com with your order number and the items you want to return.
Approved returns are subject to a 20% restocking fee. Defective, damaged or wrong items are replaced or refunded in full. See our Return & Refund Policy.
30. Are returns accepted on customized items?
No. Customized, printed, washed, decorated, or altered products are non-returnable. Closeout and clearance items are also non-returnable.
31. Who pays for return shipping?
Return shipping is paid by the customer, unless the item is defective, damaged or not what you ordered.
32. How do refunds work?
Refunds are issued to the original payment method within 10 business days after we receive and inspect the return.
33. Can I exchange items?
No. Exchanges are not available.
If eligible, the original items must be returned and a new order placed.
G. Customization & Logos
34. How do I request customization?
Send us your project through our quote request form or by email at info@ventashirt.com.
35. What customization services do you offer?
We offer:
- Screen printing
- Embroidery
- DTF printing
- Patches (embroidered, PVC, leather, woven)
- Stickers
36. Is there a minimum quantity for customization?
Yes. The minimum for decorated orders is 12 units:
- DTF & embroidery: 12 units
- Screen printing: 100 units
- Patches: 50 units
37. Who is responsible for logo usage rights?
The customer is fully responsible for ensuring they have legal rights to use submitted logos, designs, or artwork.
H. Taxes & Documentation
38. Is sales tax applied to my order?
Sales tax may apply depending on the shipping destination and applicable laws.
39. Can I purchase tax-exempt?
Yes. A valid tax exemption certificate must be submitted via our contact form for review.
I. Support & Contact
40. How can I contact VentaShirt?
You can contact us at info@ventashirt.com.
41. How long does support take to respond?
We typically reply within 1–2 business days.
42. What languages does customer support offer?
Customer support is available in English and Spanish.
43. Do you own the brands shown on your website?
No. All brands, logos, and product images belong to their respective brand owners. VentaShirt acts solely as a reseller and intermediary.
