Return & Refund Policy
1. 14-day returns
You can request a return within 14 days of delivery. All returns need a Return Merchandise Authorization (RMA) number first: email info@ventashirt.com with your order number, the style, color, size and quantity you want to return, and the reason.
2. Condition
Items must be new, unworn, unwashed, unaltered and in their original packaging. Returns sent without an RMA number will be refused.
3. Restocking fee and return shipping
- Approved returns are subject to a 20% restocking fee.
- Return shipping is paid by the customer.
- Original shipping charges are not refundable. If your order shipped free, the original shipping cost is deducted from the refund.
4. Non-returnable items
- Decorated, printed, embroidered or altered products
- Closeout, clearance and discontinued items, and items marked as non-returnable
- Washed or worn items
5. Defective, damaged or wrong items
If something arrives defective, damaged, or is not what you ordered, tell us within 14 days of delivery and send a photo. We will replace it or refund it in full, including shipping, with no restocking fee. Please check your blanks before decorating them: we cannot accept claims on items that have already been decorated.
6. Refunds
Refunds are issued to the original payment method within 10 business days after we receive and inspect the return.
Questions? Email info@ventashirt.com
